1 Warranty Coverage

Our 12 Months Warranty covers manufacturing defects only.

If a device experiences an internal failure due to a manufacturing defect, celky.com will repair or replace the device at no additional cost.

Pickup & Drop Charges

2 What Is NOT Covered

• Water or liquid damage
• Physical or cosmetic wear & tear
• Physical damage (drops, cracks, impact)
• Damage caused by unauthorized repair attempts
• Device modification, jailbreak, rooting, or tampering

3 Warranty Claim Process

1. Contact our Support via official email or WhatsApp with proof of purchase.
2. Submit the device for technical inspection.
3. Our technicians will assess whether the issue qualifies as a manufacturing defect.
4. If approved, the device will be repaired or replaced at no extra cost for the service.
5. Pickup/drop charges will apply as per the policy for claims made after 7 days.

If the issue is not covered, celky.com may offer a paid repair option based on availability of parts.

4 Additional Terms & Conditions

• Warranty is valid only for the original purchaser and is non-transferable.
• A valid invoice or proof of purchase is required for warranty claims.
• Cosmetic imperfections at the time of purchase (minor scratches or marks) do not affect usage and are not covered.
• Warranty does not cover data loss. Customers must back up data before submitting the device.
• Warranty will be void if unauthorized internal repairs, battery replacements, or software modifications are detected.
• Replacement devices (if applicable) may be of the same model or a model of similar value depending on availability.

5 Liability Disclaimer

celky.com is not responsible for:

• Loss of data during inspection or repair
• Any indirect, incidental, or consequential damages
• Issues arising from customer mishandling or environmental factors
• Taxes, duties, or customs charges for international shipping of warranty claims