At celky.com your satisfaction is a guarantee. If you are not satisfied with your purchase, we will take back sold products within seven (7) days from the date of collection or home delivery.
↩️ 7-Day Return & Exchange
1 How to Request a Return or Exchange
The return & exchange is subject to the terms and conditions below. To request a return or exchange, please contact celky.com UAE for assistance:
The product must be accompanied by the original Sales Invoice.
The product must be in unused and unopened condition.
All original packaging material, accessories, manuals and registration cards must be included.
All free-of-cost (FOC) / bundled products and promotional vouchers must be returned.
3 When Return & Exchange Is NOT Applicable
If the packaging is incomplete, or the product is damaged or scratched.
If the device has an activation / password lock, or Find My iPhone (FMIP), Find My Mobile (FMM) or Find My Device (FMD) is activated.
If the VAT has been refunded against the Invoice.
⚠️ Restocking Fee: If the packaging has minor soiling or is opened and the product is not defective — unused, with no visible scratches or marks on the product or packaging — the product will be taken back with a Restocking Fee of a minimum of 15% (or as applicable) at the time of return or exchange.
4 Dead on Arrival (DOA) & Defective Products
Products that are Dead on Arrival (DOA), not functioning as per the operational manual, or falling short of declared product specifications will be exchanged or returned.
The process can take up to seven (7) business days. Return / exchange will be done only after the investigation and technical report.
5 Data, Refunds & Charges
If the returned product has any data or information stored in its memory or storage, celky.com will not be responsible for transferring such data to an exchange product, or for the loss of any data still residing on the returned product.
Products purchased through credit/debit card will be refunded ONLY to the same credit/debit card used for the transaction.
Service, delivery and installation charges are non-refundable once performed and acknowledged by the customer.
Extended Warranty / Damage Protection Plans are subject to return if the product is returned during the manufacturer's warranty period.
6 Inspection on Delivery
The customer must inspect the product(s) PRIOR to signing the Proof of Delivery (POD) document and before the delivery agent's departure.
Any product(s) delivered, signed and/or accepted and subsequently reported as damaged or broken will not qualify for return & exchange or warranty terms and conditions.
7 Return Shipping
You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Store Management will act as per the above policies, and Store Management's decision will be treated as final.
Need Help With a Return?
Our support team is here to assist you with any return or exchange request.
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